Staff Feedback

We are committed to you, our customer, and we are serious about delivering excellent service.

We’re working hard to make our service better and we’d like to hear from you if you would like to nominate a member of our team for delivering excellent service.

We recognise that sometimes things can go wrong, so if you have a complaint, please call a member of our Customer Relationship Team on +44 (0) 1624 641 888.


We advise you not to include any of your account details if you are contacting us online as the information could be intercepted. If you want to discuss any account related information please call us instead and we will be able to deal with your enquiry more efficiently.

Telephone calls may be recorded or monitored.

The information you supply in this form will be used to pass on to the person identified. By supplying your email address, you are giving your consent for us to contact you in connection with your comments.

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